Privacy Policy

This Privacy Policy governs the collection, processing, storage, and protection of personal information provided by users of our online gaming platform. We are committed to maintaining the highest standards of data protection in accordance with applicable Indian privacy laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This document outlines our practices regarding the handling of your personal data and explains your rights as a user of our platform.

Last updated: January 28, 2026

Information Collection and Data Types

We collect various categories of personal information necessary to provide our gaming services and ensure compliance with regulatory requirements. The collection of this information is essential for account creation, identity verification, payment processing, and maintaining the security and integrity of our platform.

The types of personal information we collect include:

  • Personal identification details such as full name, date of birth, gender, and government-issued identification numbers including Aadhaar, PAN card, or passport information
  • Contact information including residential address, email address, mobile phone number, and alternative contact details
  • Financial information such as bank account details, payment card information, transaction history, and wallet balances
  • Technical data including IP address, device information, browser type, operating system, and unique device identifiers
  • Gaming activity data including game preferences, betting patterns, session duration, win/loss records, and platform usage statistics
  • Communication records including customer support interactions, chat logs, and correspondence with our team
  • Location data obtained through GPS, IP geolocation, and other location-based technologies
  • Biometric data when required for enhanced security verification processes

Information is collected through various methods including direct input during registration, automatic collection through cookies and tracking technologies, third-party data providers for verification purposes, and through your interactions with our customer support team. We also collect information from social media platforms if you choose to link your accounts, and from payment service providers during transaction processing.

Purpose and Legal Basis for Processing

We process your personal information for specific, legitimate purposes that are necessary for the operation of our gaming platform and to fulfill our legal obligations under Indian law. Our processing activities are conducted based on various legal grounds including contractual necessity, legal compliance, legitimate interests, and your explicit consent where required.

The primary purposes for which we process your personal data include:

  • Account creation and management to enable access to our gaming services and maintain user profiles
  • Identity verification and Know Your Customer (KYC) compliance as required under Indian financial regulations
  • Payment processing and financial transaction management to facilitate deposits, withdrawals, and gaming activities
  • Fraud prevention and security monitoring to protect both users and the platform from malicious activities
  • Customer support services to address inquiries, resolve issues, and provide technical assistance
  • Marketing and promotional communications to inform users about new games, bonuses, and platform updates
  • Compliance with legal obligations including anti-money laundering requirements and tax reporting
  • Platform optimization and analytics to improve user experience and service quality
  • Age verification to ensure compliance with minimum age requirements for gaming activities
  • Dispute resolution and investigation of potential terms of service violations

We process data based on contractual necessity when the processing is essential for performing our agreement with you as a user. Legal compliance serves as the basis when processing is required to meet regulatory obligations. Legitimate interests apply when processing benefits both parties while respecting your privacy rights. Where required by law, we obtain explicit consent before processing sensitive personal information.

Data Security and Protection Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework incorporates industry-standard practices and advanced technologies to ensure the confidentiality, integrity, and availability of your data throughout its lifecycle on our platform.

Our security measures include:

  • Advanced encryption protocols including SSL/TLS encryption for data transmission and AES-256 encryption for data storage
  • Multi-factor authentication systems requiring additional verification steps for account access and sensitive transactions
  • Regular security audits and penetration testing conducted by certified cybersecurity professionals
  • Secure data centers with physical access controls, environmental monitoring, and redundant backup systems
  • Employee training programs on data protection principles and secure handling procedures
  • Access control systems limiting data access to authorized personnel on a need-to-know basis
  • Real-time monitoring systems detecting and responding to potential security threats
  • Regular software updates and patch management to address known vulnerabilities
  • Data loss prevention systems monitoring and protecting sensitive information transfers
  • Incident response procedures for quickly addressing and mitigating security breaches

We maintain detailed security logs and conduct regular reviews of our security posture to identify and address potential vulnerabilities. Our security team continuously monitors emerging threats and updates our protective measures accordingly. In the unlikely event of a data breach, we have established procedures to notify affected users and relevant authorities within the timeframes required by Indian law.

Data Sharing and Third-Party Disclosures

We may share your personal information with carefully selected third parties under specific circumstances and with appropriate safeguards in place. Any sharing of personal data is conducted in accordance with applicable privacy laws and is limited to what is necessary for the specified purpose. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

  • Payment service providers and financial institutions to process transactions, verify payment methods, and prevent fraudulent activities
  • Identity verification services to conduct KYC checks and ensure compliance with regulatory requirements
  • Technology service providers who assist in platform operations, data storage, and security monitoring
  • Legal advisors and auditors when required for compliance, legal proceedings, or regulatory examinations
  • Law enforcement agencies and regulatory authorities when legally required or to protect our legitimate interests
  • Customer support services that help us respond to user inquiries and resolve technical issues
  • Analytics providers who help us understand user behavior and improve our services
  • Marketing partners for joint promotional activities, subject to your consent and opt-out preferences

All third-party partners are required to maintain appropriate security measures and use your information only for the specified purposes. We enter into data processing agreements with service providers to ensure they meet our privacy standards and comply with applicable laws. International data transfers, if any, are conducted with adequate safeguards including contractual protections and certification schemes.

User Rights and Data Control

You have several rights regarding your personal information processed by our platform. These rights are designed to give you control over your data and ensure transparency in our processing activities. We are committed to facilitating the exercise of these rights in accordance with Indian privacy laws and international best practices.

Your privacy rights include:

  • Right to access your personal information and obtain copies of data we hold about you
  • Right to rectification of inaccurate or incomplete personal data in our records
  • Right to erasure of your personal information under certain circumstances, subject to legal retention requirements
  • Right to restrict processing of your data when certain conditions are met
  • Right to data portability allowing you to receive your data in a structured, machine-readable format
  • Right to object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent for processing activities that require your explicit approval
  • Right to lodge complaints with relevant data protection authorities regarding our processing activities

To exercise these rights, you can contact our privacy team through the designated channels provided in your account settings or by reaching out to our customer support. We will respond to your requests within the timeframes required by law, typically within 30 days of receiving a valid request. Some rights may be subject to certain limitations based on legal requirements or the nature of our services.

Data Retention and Account Management

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention practices are designed to balance your privacy interests with our legitimate business needs and regulatory requirements under Indian law.

Our retention periods vary based on the type of information and purpose:

  • Account information and gaming activity data are retained for the duration of your active account plus seven years after closure for regulatory compliance
  • Financial transaction records are maintained for seven years as required under Indian financial regulations
  • Communication records and customer support interactions are kept for three years for service improvement purposes
  • Marketing preferences and consent records are retained until withdrawn or for two years after last interaction
  • Security logs and fraud prevention data are maintained for five years to protect platform integrity
  • Legal documents and compliance records are kept for the periods specified by applicable laws

When you close your account, we begin the process of deleting or anonymizing your personal information according to our retention schedule, except where longer retention is required by law. You can request early deletion of certain data types, subject to our legal obligations and legitimate interests. We regularly review our data holdings and securely delete information that is no longer needed.

For questions about this Privacy Policy or to exercise your privacy rights, please contact our privacy team through the support channels available on our platform. We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features, and will notify users of significant changes through appropriate channels.